Terms of Service

01Website Use

Our website, located at www.houseofbeaux.com, provides information about BEAUX, our services, products, memberships, promotions, and appointment availability. You agree to use our website only for lawful purposes and not to engage in activities that could interfere with its operation, security, or functionality. We reserve the right to modify, suspend, or discontinue website features or content at any time without prior notice.

You may not reproduce, distribute, modify, or commercially exploit website content without our prior written permission.

02Medical Information Disclaimer

Information provided on our website, social media accounts, emails, text messages, and other digital platforms is intended for general educational and informational purposes only. Such information does not constitute medical advice, diagnosis, or treatment recommendations and should not replace an individualized evaluation by a qualified healthcare professional. Descriptions of treatments, anticipated results, recovery periods, and potential benefits are general in nature.

Individual experiences and outcomes may vary. Accessing our website or communicating with BEAUX electronically does not, by itself, establish a provider-patient relationship. Medical treatment decisions are made by appropriately licensed healthcare professionals following an evaluation of the patient’s individual circumstances.

03Appointments & Online Booking

Appointments may be scheduled through our website, approved booking platforms, telephone, or other authorized communication channels. By scheduling an appointment, you agree to provide accurate and complete contact information. Appointment availability is subject to change. BEAUX reserves the right to reschedule or cancel appointments when necessary due to provider availability, safety concerns, operational circumstances, or other legitimate reasons.

Booking an appointment does not guarantee that a requested treatment will be performed. All medical treatments remain subject to clinical evaluation, medical eligibility, and the professional judgment of the treating provider.

04Cancellation, Rescheduling & No-Show Policy

We understand that schedules change and appreciate advance notice when appointments need to be adjusted. BEAUX requires at least 24 hours’ notice to cancel or reschedule an appointment. Appointments canceled or rescheduled with less than 24 hours’ notice, as well as missed appointments, may be subject to a $50 cancellation or no-show fee.

By providing an authorized payment method and accepting the applicable booking terms, you authorize BEAUX to charge any properly disclosed and applicable cancellation or no-show fee. Exceptions may be made at our discretion or as required by applicable law. BEAUX reserves the right to require advance payment or restrict future online booking privileges following repeated missed appointments or late cancellations.

05Payments, Pricing & Purchases

All prices displayed on our website or booking platforms are subject to change without prior notice. The price applicable to a transaction will be disclosed before the purchase or treatment is completed. Payment is generally due at the time services are rendered unless another arrangement has been expressly authorized. BEAUX may accept credit cards, debit cards, approved financing options, and other payment methods.

Third-party financing services, including Affirm where available, are subject to their own terms, eligibility requirements, and approval processes. We reserve the right to correct pricing errors and to decline or cancel transactions affected by such errors, subject to applicable law.

06Refunds & Treatment Results

Medical aesthetic treatments are individualized, and results cannot be guaranteed. The outcome, longevity, and appearance of results may vary based on individual anatomy, medical history, treatment selection, and other factors. Dissatisfaction with a treatment result does not automatically establish entitlement to a refund. Requests involving treatment concerns will be reviewed individually, with clinical concerns referred to the appropriate healthcare professional.

Any applicable refunds, adjustments, or remedies will be determined in accordance with our disclosed policies, contractual obligations, and applicable law. Nothing in these Terms limits rights or remedies that cannot legally be waived. Retail product returns, gift cards, prepaid services, and memberships may be subject to additional terms presented at the time of purchase.

07Memberships — The House Club

BEAUX may offer recurring membership programs, including The Edit and The Muse, collectively referred to as The House Club. Membership pricing, accumulated balances, benefits, discounts, eligibility requirements, and cancellation provisions are governed by the separate House Club Membership Terms & Conditions provided at enrollment. By enrolling in a membership, you authorize the recurring charges disclosed during enrollment until the membership is canceled in accordance with its applicable terms.

Membership benefits are personal to the enrolled member and may be subject to restrictions, clinical eligibility, and applicable law. In the event of a conflict between these website Terms and the House Club Membership Terms & Conditions regarding membership benefits, billing, or cancellation, the specific House Club terms will control to the extent permitted by law.

08Promotions, Discounts & Special Offers

BEAUX may periodically offer promotions, referral incentives, introductory pricing, limited-time discounts, or special offers. All promotions are subject to their advertised eligibility requirements, availability, expiration dates, and restrictions. Unless expressly stated otherwise, promotional offers may not be combined with other discounts. We reserve the right to modify or discontinue promotional offers prospectively, subject to applicable law and commitments already made.

Promotional benefits have no cash value unless expressly stated or required by law. Participation in promotions does not guarantee eligibility for medical treatment.

09Gift Cards & Prepaid Services

Gift cards and prepaid services may be offered through BEAUX or authorized third-party platforms. Their use is subject to the terms disclosed at purchase and applicable federal and New York law. Gift cards are not redeemable for cash except where required by law. Medical treatment purchased or funded through a gift card remains subject to clinical evaluation and provider discretion.

If a patient is medically ineligible for a prepaid service, the applicable refund or credit rights will be determined under the purchase terms and governing law.

10Patient Responsibilities

Patients are responsible for providing accurate and complete information when scheduling appointments, completing intake forms, and communicating with their treating providers. Patients should disclose relevant medical history, medications, allergies, prior procedures, and changes in health before receiving treatment. BEAUX may require patients to complete medical intake documentation, informed consent forms, and other clinically appropriate documentation before treatment.

Patients are expected to communicate respectfully with staff and other guests. BEAUX reserves the right to restrict access to its premises or non-emergency services for threatening, abusive, or disruptive behavior, subject to applicable professional obligations and law.

11Photography, Reviews & User-Generated Content

Patients and website visitors may voluntarily submit reviews, testimonials, photographs, comments, or other content to BEAUX. By submitting content for publication, you represent that you have the right to share it. BEAUX will not treat the mere submission of medical information, a private message, or a treatment photograph as blanket authorization for public marketing use.

Patient photographs, identifiable treatment information, and testimonials involving protected health information will be used for marketing only with appropriate authorization when required by law. Publicly submitted reviews and social media interactions may be subject to the policies of the platform on which they appear.

12Intellectual Property

The BEAUX name, branding, logos, website design, written content, graphics, photography, promotional materials, and other original creative assets are owned by or licensed to BEAUX, except where otherwise indicated. These materials are protected by applicable intellectual property laws. No content may be copied, reproduced, republished, distributed, or used commercially without prior written authorization, except as permitted by law.

Unauthorized use of BEAUX intellectual property may result in appropriate legal action.

13Third-Party Websites & Services

Our website may contain links to third-party websites, booking platforms, payment processors, financing providers, and social media services. These third parties operate independently and may maintain their own terms, privacy policies, and security practices. BEAUX is not responsible for the content, availability, or independent practices of third-party websites or services, except to the extent responsibility is imposed by applicable law.

Users are encouraged to review the terms and privacy policies of third-party services before providing personal or financial information.

14Privacy & Personal Information

BEAUX respects the privacy of its patients and website visitors. Personal information collected through our website, booking systems, and communications will be handled in accordance with our applicable Privacy Policy and legal obligations. Medical information may be subject to additional privacy protections, including HIPAA where applicable. These Terms do not replace our Privacy Policy, Notice of Privacy Practices, or any other required patient privacy documentation.

15Electronic Communications & Text Messaging

By providing your contact information, you may receive communications related to appointments, scheduling, confirmations, reminders, billing, and other service-related matters, as permitted by applicable law. Marketing emails and promotional text messages will be sent only where legally permitted and with any required consent. Consent to receive marketing messages is not a condition of purchasing goods or receiving medical treatment.

Where applicable, you may opt out of promotional text messages by replying STOP or by following the instructions provided in the message. Message and data rates may apply. BEAUX does not guarantee that ordinary email or text messaging is appropriate for communicating sensitive medical information.

16Website Availability & Security

We make reasonable efforts to maintain the functionality and security of our website and digital systems. However, we cannot guarantee uninterrupted availability, error-free operation, or that all technical issues will be prevented. Users are responsible for taking reasonable precautions when accessing online services and protecting their own account credentials. Nothing in this section limits obligations imposed on BEAUX by applicable privacy, consumer protection, or data security laws.

17Limitation of Liability

To the fullest extent permitted by applicable law, BEAUX is not responsible for indirect, incidental, or consequential losses arising solely from website interruptions, technical errors, or unauthorized use of website content where such liability may lawfully be excluded. This provision does not exclude or limit liability for medical malpractice, professional negligence, gross negligence, willful misconduct, statutory violations, or any other liability that cannot lawfully be excluded.

These website Terms do not replace medical informed consent documentation or determine the standard of care applicable to healthcare services.

18Dispute Resolution & Applicable Law

These Terms are governed by the laws of the State of New York, subject to applicable federal law and conflict-of-law principles. The parties may attempt to resolve website-related, purchasing, or contractual disagreements informally before initiating formal proceedings. Any dispute not resolved informally may be pursued through an appropriate court or other legally available dispute resolution process.

Any agreement requiring binding arbitration, waiving class-action rights, or restricting access to court must be separately evaluated for enforceability and appropriately presented and accepted. These Terms do not, by themselves, require arbitration of medical malpractice claims or waive a patient’s right to a jury trial.

19Changes to These Terms

BEAUX reserves the right to update or revise these Terms to reflect changes in business operations, website functionality, services, or legal requirements. Updated Terms will be posted on our website with a revised effective date. Material changes will be communicated when required by applicable law. Changes will apply prospectively unless otherwise legally permitted and agreed upon.

Continued use of the website following the effective date of updated Terms constitutes acceptance only to the extent permitted by applicable law.

20Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

21Entire Agreement

These Terms, together with any applicable Privacy Policy, membership agreement, purchase terms, or other expressly incorporated policies, govern the relevant website and commercial services. Separate medical consent forms, clinical disclosures, and healthcare agreements govern their respective subject matter and are not superseded by these website Terms.

22Contact Information

For questions regarding these Terms, appointments, website services, or BEAUX policies, please contact: